FAQ


Which browsers are supported?

Only Chrome is fully supported now. Firefox and Safari will be very soon.

How much recording time is it possible to do?

In the current version, you can record up to 20 minutes maximum.

Can I save my sessions?

Depending on your package, you have a dedicated number of backups. Only the recordings you have saved will be available for replay. You choose the one you want to keep in your profile.

Can I do sessions outside of contexts?

Yes. In addition to the preconfigured contexts, you have the ''Your Context'' option that allows you to configure your exercise as you wish. We only keep the parameters of the exercise (duration, language, format,...) in the purpose of your convenience of usage.

What are the technical requirements for a good usage of the service?

You need a good internet connection and access to your microphone and camera. You will notice a camera icon or a red button in your browser during your recording. Also, adjust the volume of your computer to hear the questions asked by the platform.

It is necessary to be in a quiet and not noisy place to not alter the results of the transcription.

While you test your microphone and camera, you will need to center your face to make sure you are in the right position. This will promote the quality of the recording and the positioning of markers for facial emotions (if you have this feature in your package)

Some instructions before use:

  • Have a professional attitude
  • Do not move your head or hands too much in front of the screen as this may alter the results
  • Speak with a clear voice
  • Be yourself


How does the analysis of facial emotions work?

Your facial emotions are analyzed from the video recording and they’re group together with the 5 most important ones expressed by your face. They are not isolated but are more or less pronounced on each expression you make.

And the transcription?

The transcription is analyzed from your audio recording and its accuracy and therefore the results of this transcription may vary depending on the volume of your voice, the language of practice, pronunciation, accent,….

For information, the optimum speed for a good speech is between 120 and 160 words per minute.

The transcription also allows us to analyze the level of trust in what you say (how you say it and not the words you say) and is based on your tone of voice, your hesitations / repetitions or not, and the overall clarity of your speech.

What languages are available?

Currently French and English are the languages available for exercises. Spanish will be available very soon.

Where is my data hosted?

Our hosting servers are located in Quebec, in the cloud environment of our partner, Projet Cirrus. We invite you to visit their website for more information on their secured infrastructure - https://projetcirrus.ca/en